FREQUENTLY ASKED QUESTIONS:
How Much Is Shipping?
We use small mail service to ship your order, mainly to North America, Europe, Australia, and some countries in Asia.
Shipping costs are calculated automatically at the checkout page depending on the weight of the package and your destination.
Why didn’t My Order Come Together In One Package?
We ship your orders from various international warehouses (US, Canada, China, and Singapore). Our inventory is distributed over multiple fulfillment centers around the world in order for you to receive the order faster. This means orders containing multiple items may be shipped individually. You may receive an item before the next. So don’t panic if you don’t receive all of your items at once as the others are on the way. If you do not receive all your purchases within 8 weeks, please contact us to look into your shipment.
Do You Ship Internationally?
Yes, we ship to most countries worldwide.
How Long Will My Order Take To Be Delivered?
Please note that we require 3 to 5 working days on average to fulfill your order before dispatching it. Once your order is dispatched, depending on your country or region, the estimated delivery time is between 7 to 14 business days. Please consider any holidays that might impact delivery times.
How do I track my package?
We will send you a tracking number when your order ships. Simply visit the carrier’s website and enter the tracking number to see the shipping status of your package.
Can I choose another carrier?
When you place your order at RunMDeal.com, you may choose standard insured post shipping or express shipping options with FedEx or USPS.
Why Can’t I Track My Order On The Website
Please note that the tracking information will be displayed after 2-5 days after being updated.
Therefore, if you can’t find tracking information about your package, please try in 1-2 days later.
Why Is My Shipment Status Not Updating?
Your shipment may be delayed for many reasons. Common delays can be due to e.g. weather incidents, customs, or backlogs.Â
Help! There’s A Problem With My Shipment!
If there’s an issue with your package, please contact our Support Team. Please be sure to include your order and tracking numbers, a brief explanation of the problem, and any case or reference numbers you have started with the carrier.
Customs Charges
The value and shipping information is printed on a sticker on the outside of the package when your order is shipped. We will mark the package as a gift for our customers. BUT duties and taxes are calculated and charged by customs officials in your country. As such, they are beyond our control. As the importer of record, you are responsible for duties, taxes, and any other charges that your country chooses to impose for the import.
How much will customs charges be for my country?
As charges are individually assessed by your country’s officials upon import, we are unable to provide an estimate on how much you may be charged for customs. Charges vary from case to case. Instead, please try contacting the customs officials in your country to get a better idea of what the customs charges may be for your order.
PAYMENT:
How Can I Pay For My Order?
Current payment methods for US orders are Visa, Mastercard, Amex, Discover, JCB, Diners Club, and PayPal.
What Currency Is Displayed On The Website?
Our products are listed in US Dollar.
ORDERS:
How Do I Order?
Browse through the products that you love, then click “Add to cart” and “Check out”. Enter your shipping and billing details and wait for your order to arrive at your doorstep.
Oh No! I Need To Modify My Order!
Unfortunately, please note that we are only able to make changes to your order if it has not been fulfilled yet. If you want to change anything in your order, please contact us via email [email protected] within 24 hours after placing your order. If the order has been shipped, we can no longer make modifications to your order.
SUPPORT:
What Is Your Refund Policy?
RunMDeal has a 45 days refund policy for all orders placed through https://runmdeal.com. If you are not satisfied with your order for any reason, simply contact us for return instructions and a refund. Please note we can only accept returns that are unopened and unused.
What If I Received A Damaged Product?
We always try the source for the best quality products for our customers. However, there are many factors that might have resulted in your products being damaged in the transit.
If you received a defective/damaged item, please kindly contact us by sending an email to [email protected], let us know your problem, and please don’t forget to attach photos/videos which can clearly show the issue.